Refund policy

We want you to be confident joining Maison Cil. This policy explains when we refund. [Adapt the periods below to your business decision and local law.]

Statutory rights If you are a consumer in the EU, UK or another region with a cooling-off period for digital services, you may have the right to withdraw within 14 days of purchase. Because course content is made available immediately, at checkout you will be asked to consent to immediate access; where the law allows, this means the withdrawal right may be lost once you start streaming paid content. Nothing in this policy limits rights you have under mandatory law.

Our policy - New memberships: if you are unhappy, contact us within [14] days of your first payment for a full refund, provided you have not completed a substantial part of the library. [Business decision placeholder.] - Renewals: renewals are generally not refundable once the new period has started, but contact us if you forgot to cancel and have not used the Service since renewal — we review these fairly. - Technical problems: if you were charged but could not access the Service because of a fault on our side, we will refund or extend your access.

How to request Email [support@your-domain.com] from your account email with the date of payment. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.